March 19-21, 2018

The Year Ahead in Digital


We’re currently working on adding new session and speakers to the 2018 Conference agenda. Take a look at the 2017 Conference agenda below for an idea of what to expect.

Monday, March 20, 2017 (Please note this is the 2017 agenda.)
1:00pm: Registration Desk Open
2:00pm – 5:30pm: Roundtable Discussions (by invitation only)
5:30pm – 6:30pm: Welcome reception

Tuesday, March 21, 2017 (Please note this is the 2017 agenda.)
7:30am: Breakfast
8:30am – 5:30pm: Conference sessions

Wednesday, March 22, 2017 (Please note this is the 2017 agenda.)
7:45am: Breakfast
8:45am – 5:00pm: Conference sessions
6:30pm – 9:00pm: Awards cocktail reception, gala and awards ceremony (open to all conference attendees)

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2:00pm - 3:30pm Business Realization of Innovation

Enterprises in the throes of digital transformation are under fierce competitive pressure to bring innovative products and services to market fast, creating important new sources of revenue and other business value, often within 12 to 24 months.
During this 90-minute session, three IT executives share their successful strategies for streamlining processes and disrupting cultural norms that impede speed. Attendees will then break out into peer discussion groups to address key issues, including:
* Overcoming resistance to cannibalizing in-place revenue streams
* Removing cultural and organizational speed barriers
* Tactics for fast-tracking the cross-over process, from pilot to production
Pre-registration required


Kris Fitzgerald, Vice President & Chief Technology Officer, NTT DATA
Moderated by: Julia King, Contributing Editor, CIO

4:00pm - 5:30pm Today’s Data Protection: Inside, Outside and Mobilized

The value and vulnerability of organizations’ data has been steadily increasing as business becomes more digital. Bad actors on the outside are more sophisticated, while insider threats – intentional or not – are exacerbated by the increase in cloud adoption, as well as a more mobile, remote, and gig economy workforce.

In this roundtable discussion, we will explore the latest approaches to data protection and what business, technology, and security leaders are doing today to limit risk, meet data privacy regulations and recover from data loss.

*Pre-registration required*


John Durant, CTO, Code42
Moderated by: Anne McCrory, Group VP, Customer Experience and Operations, IDG Enterprise Events

5:30pm - 6:30pm Welcome Reception

Welcome to the AGENDA17 Conference! We’ll tee off by celebrating the theme of one of the Marriott
Sawgrass’s most popular attractions: the TPC Sawgrass, home of The Players Championship. Grab a
golf-inspired specialty cocktail or an Arnold Palmer as you meet your colleagues and get excited for a
great event. Stop by one of the putting stations and learn to “be the ball” with a PGA Pro instructor who
will provide you with the professional advice they share on the course.

8:30am - 8:45am Welcome and Opening Remarks

John Gallant, SVP and Chief Content Officer, IDG Communications

8:45am - 9:30am Our Faster Future

Our reality is getting a major upgrade to an all-new operating system. The learning curve will be steep and those who learn to think differently will be the ones who succeed. In his new book Whiplash, Jeff Howe and his coauthor Joi Ito get us past the Cliff Notes on this future and detail nine areas in which we must change our thought and practice in order to thrive in our faster future. We must learn to use a compass instead of a map, and to value practice over theory. This is a must-hear, must-learn message for any business today.

Jeff Howe, co-Author, Whiplash

9:30am - 10:00am Digital Transformation Starts with your Workplace – #WorkplaceDigitized

Digitization touches and transforms every facet of a business, including your employees.  A digital business must empower them to drive faster innovation and deliver value to  customers and partners, even as IT complexity from multi-cloud computing and new data sources like IoT continues to grow.  In this keynote, you will learn how  to bootstrap your transformation with your workplace.

View presentation.

Nayaki Nayyar, President, Digital Service Management, BMC Software

10:00am - 10:30am Networking Break
10:30am - 11:10am Digital Edge Winner Lightning Round: AR/VR

Join us as three winners of Digital Edge awards for initiatives involving virtual and augmented reality share their projects in 7-minute sprints, then convene as a group for an interactive panel discussion.

View presentation.

William Confalonieri, Chief Digital Officer, Deakin University Australia
Eric Whiting, Director of Scientific Computing, Information Management, Idaho National Laboratory
Sue Workman, Vice President, University Technology and Chief Information Officer, Case Western Reserve University

Moderator: Anne McCrory, Group VP, IDG Enterprise Events

11:20am - 11:50am

The Smart Campus of the Future

Deakin University is digitizing its physical campuses. Creating a tangible digital ‘skin’ over the physical environment for campus users involves not just a ‘smart building’ infrastructure, but a digitally-enabled campus that knows you – who you are, where you are and what you need. Join this session to understand Deakin’s vision and how it is leveraging a range of digital technologies to communicate, connect, serve and teach in new ways.

View presentation.

William Confalonieri, Chief Digital Officer, Deakin University Australia

Location: Champions C

Building a Digital Business with APIs

Viamericas helps the unbanked send money from the U.S. to other countries – in person, and now online. Yet its digital strategy expands far beyond its own brands. Self-built APIs allow partners to use its financial platform to offer services through their own consumer channels with competitive pricing and exchange rates. Join Viamericas CTO Joel Kosloski to hear how it built this digital strategy — and a business with huge potential for the future.

Joel Kosloski, CTO, Viamericas

Location: Masters D

Driving Value with Analytics and Machine Learning

Technology and market disruptors are forcing companies to adapt quickly to remain competitive.  Analytics and machine learning have the potential to transform organizations and create new value streams, from new or differentiated products to customer engagement. How? Join this session and hear how a range of organizations are driving revenue, efficiencies and more with their efforts.

Jose Guereque, IT & Innovation Director, Arca Continental
Trevor Schulze, CIO, Micron Technology

Moderator: Ken Piddington, CIO & Executive Advisor, MRE Consulting Ltd.

Location: General Session Room – Champions D

HPC in the Cloud at Western Digital

Innovation at storage manufacturer Western Digital means modeling and simulating possible design technology options ahead of the manufacturing process, which can save the company millions of dollars and cut cycle times in half. Key to those results has been high performance computing (HPC) running in the cloud. Join this session and learn how Western Digital built and scaled its enormous cloud cluster — 85,000+ cores across 6,000+ servers in 3 data centers – for business results.

Steve Phillpott, CIO, Western Digital Corporation

Location: Masters E

12:00pm - 12:30pm

3 Strategies to Protect Corporate IP in the Age of Employee Churn

Your business is built on data. In fact, 80% of your company value is in your intellectual property. It’s exactly this data—created by your knowledge workers—that holds the key to innovation and market advantage. But today, workers leave for new opportunities every 3-5 years—and take IP with them. So how do organizations develop security strategies for this new age? Attend the session to learn how to combat one of the largest data security blind spots—employee behavior.

John Durant, CTO, Code42

Location: Masters D

Digital Gets Real

In today’s increasingly digital business, organizations must manage digital assets across multisource cloud environments, an ever growing array of smart devices, and customer and employee experience across multi-channel communication platforms. Where is your organization on this spectrum of challenges? Join us to share thoughts and discuss experiences  managing or preparing to manage the realities of going digital.

View presentation.

Nandu Mahadevan, Vice President, SaaS Operations, BMC Software

Location: General Session Room – Champions D

The Future of Integrated Communications

The future of communications is here. In an increasingly mobile world, businesses today require communications systems that not only allow their employees to work anytime, anywhere and on any device but that are also fully integrated with the tools they use every day. This session addresses how unified communications as a service (UCaaS) solutions allow enterprises to increase productivity and communicate more effectively, and how communications platform as a service (CPaaS) capabilities allow them to now engage with their customers wherever they are with more intelligent and contextual communications.

Clark Peterson, President, Enterprise, Vonage
Chris Moore, VP, CPaaS Business Development, Vonage

Location: Masters E

Do the Math: You’ll Never Catch Up Unless You Speed Up

With today’s digital imperative, the demand for analytics and application development is skyrocketing. Gartner predicts the demand for app development will grow five times faster than IT’s capacity to deliver. Do the math. App projects could take years to deploy. But analytics company FICO didn’t have years to revamp its enterprise analytics solutions. Learn how FICO partnered with OutSystems to reduce development time by 75% and get to market 3x faster with a low-code platform.

Chris Hester, Principal Consultant, FICO

Location: Champions C

12:30pm - 1:45pm Lunch with Discussion Topics

Meet more of our Premier 100 Technology Leaders and Digital Edge honorees as they lead discussions around their winning initiatives over lunch.Seating is limited — first come, first served.
Cardless Cash | Avidia Bank
Implementing Agile Operations | Cerner Corporation
Transforming Organizational DNA | Deakin University
Vineyard Mobility | E. & J. Gallo Winery
Something Wicked: Cybersecurity | Lakeland Health
SAP Mobility | Metropolitan Utilities District
Pair Programming | Nationstar Mortgage
Big Impact, Small Budget | NatureServe
Telehealth | Nemours Children’s Health System
Rightsizing an Organization | The George Washington University
Organizing for Transformation | Thomas Jefferson University and Jefferson Health

1:45pm - 1:50pm Premier 100 Video: Digital Transformation
1:50pm - 2:35pm Artificial Intelligence and Life in 2030

Artificial intelligence (AI) will continue to change the world in profound ways. How? The 100 Year Study on Artificial Intelligence aims to find out. Written by a group of leading AI thinkers, the study’s first report assesses the state of AI and its likely future influences on people, communities, and society over the coming 15 years. University of Texas professor Peter Stone chaired the first study panel, which published its report in September 2016. What did it find in sectors such as transportation, healthcare, and employment? How will AI govern life – and policy – in the next 15 years? Join Peter for an up-close view into the work of leading scientists and the machines of our future.

View presentation.

Peter Stone, Chairman, AI2030; Professor/Chair, Computer Science and Robotics, University of Texas at Austin

2:35pm - 2:50pm Overcoming the Obstacles to Agility

Agility is a key aspect of digital transformation – the ability to develop new products more quickly and to iterate existing offerings. But there are critical obstacles and challenging bottlenecks preventing IT shops from developing with the pace, quality and cost effectiveness they’d really like. In this session, Delphix CEO Chris Cook explores these challenges and shares how leading brands like JP Morgan Chase and StubHub are overcoming data delivery obstacles on the way to rapid, secure development and true agility.

Chris Cook, President and CEO, Delphix
John Gallant, Senior Vice President and Chief Content Officer, IDG Communications

2:50pm - 3:30pm The Digital Transformation of Industries: GE Power’s Journey

125-year-old industrial giant GE plans to be a top 10 software company by 2020. Its strategy is to build a software portfolio on the Predix Industrial Internet Operating System, and to digitally transform its business. Nowhere has this transformation moved faster than in the electricity industry, where GE Power and its customers are navigating disruption from new fuel and energy management technologies, the electrification of the auto industry, and climate change regulation. Chief Digital Officer Ganesh Bell will outline how GE Power is harnessing a platform built for the industrial world to innovate and better help customers in the midst of their own digital transformations. In this keynote, Bell will also give insights into the digital playbook for industry and how it can be applied across business verticals to capture value and better serve customers.

View presentation.

Ganesh Bell, Chief Digital Officer, GE Power

3:30pm - 3:45pm Networking Break
3:45pm - 4:25pm Creating a Culture of Transformation

CIOs and business leaders recognize that the most difficult aspect of digital transformation is creating a culture for continuing success. What new organizational structures, incentives and operating principles are required to move from one-off projects to ongoing transformation and innovation? What can ‘traditional’ companies learn from disruptors about agility, fast-failure, learning from customers and quickly capitalizing on rapid technological change. From the board of directors to the IT department, what needs to change in this Third-Platform world? Our panel of business and tech leaders will detail how they are changing their organizations and share their advice for creating a culture of success.

Gina Altieri, Senior Vice President of Corporate Services and Chief of Strategy Integration, Nemours Children’s Health System
Ganesh Bell, Chief Digital Officer, GE Power
Georgette Kiser, Managing director and CIO, The Carlyle Group
George Labelle, CIO, Independent Purchasing Cooperative

Moderator: John Gallant, Senior Vice President and Chief Content Officer, IDG Communications

4:25pm - 4:40pm A People-First Perspective on Digital Transformation

Digital transformation isn’t about technology, it’s about changing the way employees, customers and partners experience your company, and understanding how and why you’re changing those experiences is key to success. In this session, NTT DATA, a leading IT services provider working with organizations of all types to drive digital transformation, shares ideas and insights into what is powering those digital experiences and what lessons customers are learning around the globe.

Lisa Woodley, Vice President, Digital Experience, NTT DATA
John Gallant, Senior Vice President and Chief Content Officer, IDG Communications


4:40pm - 5:20pm In the Labs: A Look at Emerging Tech at JPL

NASA’s Jet Propulsion Laboratory puts spacecraft in space and technology to work to show us what’s happening up there. It also prototypes all kinds of software and devices in its pursuit of innovation down here. Lately that’s included uses for IoT, AR, AI and a range of consumer technologies poised to enter the enterprise atmosphere. Join Tom Soderstrom, JPL’s IT CTO and Chief Innovation Officer, for a profound and entertaining look at what’s in test mode that could possibly rejuvenate or disrupt our enterprises.

View part 1 of the presentation.

View part 2 of the presentation.

Tom Soderstrom, IT Chief Technology & Innovation Officer, NASA Jet Propulsion Laboratory

5:20pm - 5:30pm Closing Remarks
8:45am - 8:55am Opening Remarks

John Gallant, SVP and Chief Content Officer, IDG Communications

8:55am - 9:45am The Hitchhiker’s Guide to Designing the Future

The author of the books We CAN Fix Healthcare and The Phantom Stethoscope, President Klasko uses science fiction to challenge audiences to imagine an ideal future, and identify what it takes to design that future today.  His talk will demonstrate actionable strategies through an innovative “history of the future” thought experiment, a strategic planning process that has led to Dr. Klasko’s organization rapidly becoming one of the fastest growing academic medical centers in the nation, one that is more optimistic about its future than its almost 200-year-old past. With optimism that is an antidote to fear surrounding current change, he will challenge us to erase traditional boundaries and silos, to see creativity as a strategy, and to reconsider a hospital system as a “consumer organization.”

Stephen K. Klasko, M.D., M.B.A., President and CEO, Thomas Jefferson University and Jefferson Health

9:45am - 10:15am Reimagining the Future of Work

Work today is mobile, fast-paced, virtual – or at least it should be. For too many organizations, legacy systems, security challenges and hard-to-access applications and data continue to drain productivity and agility. In this keynote interview with Citrix CEO Kirill Tatarinov, we’ll explore the future of work and the workspace of the future – a holistic technology approach that can securely deliver and manage all applications, devices and networks from a single platform.

Kirill Tatarinov, Director, President and CEO, Citrix
John Gallant, Senior Vice President and Chief Content Officer, IDG Communications

10:15am - 10:45am Marriott’s Mobile Guest Experience

Marriott Corp.’s journey to digital has been a journey to mobile, from bookings (now surpassing $1.7 billion) to check-ins to mobile room keys. Now the 90-year-old company is taking mobility even deeper into the guest experience. Join this session and hear how it brought digital into a whole new analog part of its business, employing new technologies to create instant (and ongoing) guest gratification through personalization. You’ll hear about forging this new ground through the trials and complications of a large, heavily matrixed organization that is also navigating the biggest merger in the travel industry.

View presentation.

George Corbin, Senior Vice President, Digital, Marriott International

10:45am - 11:15am Networking Break
11:15am - 11:45am

New Technologies in the Enterprise: An Ideation Exercise

Are you learning about all the new tech that can be useful for some businesses, but are not sure how it could apply to yours? Then join us to brainstorm and collaborate with peers on the challenges that new types of technology could solve. We’ll look at IoT, voice recognition, AI, and cloud computing.

View presentation.

Tom Soderstrom, IT Chief Technology & Innovation Officer, NASA Jet Propulsion Laboratory

Location: Masters D

Securing the Digital Enterprise

With the unprecedented value opportunities for digital transformation (DX) lurks an ugly downside — intelligent adversaries looking for ways to abuse or exploit the complex IT systems that keep things running. Breaches are constantly being identified and disclosed, and IT security professionals are working hard to manage risk, but are challenged to meet security needs in the face of scarce resources and highly dynamic IT architectures. This session cuts through the confusion of how risk is measured and how resources are allocated to create the strongest Digital Security program.

View presentation.

Pete Lindstrom, Vice President, Security Research, IDC

Location: Champions C

Innovation Strategies for the Digital Age

After 160 years in business, Northwestern Mutual—The Quiet Company of days gone by—has managed to make a little noise with its digital transformation. Karl Gouverneur shares the story of how they made the shift from a staid, risk-averse company to one willing to experiment, innovate, and face digital disruption head-on.

Karl Gouverneur, CTO, Northwestern Mutual

Location: Masters E

11:55am - 12:25pm

Customer Centricity for the CIO

In a world where the competition is increasingly vying for your customer’s wallet and your employee’s attention, you’re being asked to innovate, grow the business and support customer engagement while still managing to a constrained budget. This session will share practical ways to enable customer-centric IT operations. You’ll learn about a method of measuring customer engagement that helps develop actionable (and potentially self-funding) IT/business plans. We’ll also look at innovative ways to incorporate customer engagement into the application lifecycle.

View the presentation.


John DuBois, Vice President, Consulting and Application Management Outsourcing, NTT DATA

Location: Champions C

Transforming Development in the Race to Innovate

The widespread digitization of business has brought with it an ever-increasing demand for accelerating application projects.  Modern practices like Agile and DevOps require continuous delivery of ever-increasing data sets, which increases complexity, cost and risk.  And with enterprise data as the fuel for innovation, getting the right data to the right users, quickly and securely, is a critical challenge.  In this cross-industry panel, you will hear about varying methodologies and first-hand examples of how leading enterprises are leveraging emerging solutions to significantly accelerate initiatives under tightening delivery schedules.

Michael Garcia, VP Development Services, Fannie Mae
Radhika Venkatraman, SVP & CIO, Network & Technology, Verizon
Moderated by: Chris Fuller, VP of Worldwide Customer Success, Delphix

Location: Masters D

Cloud Sprawl: The Rising Epidemic and What to Do About It

Wooed by the promise of faster innovation, lower TCO, and greater agility, businesses of every shape and size have embraced the cloud at every layer of the IT stack – from apps to file sharing to infrastructure. The typical organization currently uses more than a dozen sanctioned cloud apps and will shift more than half of all workloads to the cloud by 2018. Such cloud investments have delivered measurable benefits. But they’ve also resulted in some unintended side-effects: complexity and risk. End-users now struggle to navigate multiple environments with varying degrees of performance. Companies are unclear on the security of their data and network access. And IT squads are overwhelmed trying to monitor and manage it all. In this talk, Citrix SVP Tim Minahan will examine the challenges of cloud sprawl and provide practical recommendations your company can use to keep pace with business innovation while improving management, performance, and risk for your hybrid, multi-cloud environment.

Tim Minahan, SVP & CMO, Citrix
Adam Dennison, SVP & Publisher, CIO

Location: Masters E

12:25pm - 1:45pm

Lunch with Discussion Topics

Meet more of our Premier 100 Technology Leaders and Digital Edge honorees as they lead discussions around their winning initiatives over lunch.
Seating is limited — first come, first served.
Bimodal & Innovation | Arca Continential
Reorganizing for Analytics Success | BlueCross BlueShield of Tennessee
The Changing Role of the CIO | City of Deltona, Fla.
Partnering with the Business | Discover Financial Services
Leveraging the Cloud | Fordham University
Distance Learning Network | Madison County Schools
Digital Transformation in Manufacturing | Monsanto
Transformation & Analytics | Planned Parenthood of the Great Northwest and the Hawaiian Islands
Digital Lessons Learned | Rainforest Alliance
Implementing Agile | Starz

Women in Leadership Lunch

The CIO Executive Council’s Women in Leadership Community is dedicated to enabling the success of Executive Women in Leadership by raising the visibility of women in the IT profession and growing the pipeline of women entering IT and leadership positions. We hope you will join us at this special Women in Leadership luncheon for an opportunity to network with other senior women leaders and participate in a lively discussion focused on issues that are important to you.

Sponsored by NTT DATA

* Pre-registration is required. For information, email Olivia Moriarty.

1:45pm - 1:50pm Premier 100 Video: Digital Transformation
1:50pm - 2:30pm Award Winner Lightning Round: IoT and Data

Join us as three Digital Edge and Premier 100 Technology Leader award winners share their IoT and data initiatives in 7-minute sprints, then convene as a group for an interactive panel discussion. From the largest smart building implementation in the world to retail, supply chain and field data projects, they will share their experiences with deploying sensors, collecting data and incorporating these data streams to make critical business decisions.

View presentation.

Brett Bonner, VP, R&D/Operations Research, The Kroger Co.
Jianyan Lai, SVP & Senior Architect, with Zhanbei (James) Zhu, CIO, Dalian Wanda Group
Larry Reuwer, Global Supply Chain IT Production Strategy Lead, Monsanto

Moderator: John Gallant, SVP & Chief Content Officer, IDG Communications

2:30pm - 2:45pm Endpoints & User Behavior Insights: Capturing Value in a Far-Flung Enterprise

Digital transformation is taking place across a vast network of endpoints – endpoints that contain valuable corporate data and – potentially – a wealth of user behavior insights that are critical to managing risk in your business. In this Fireside Chat, Code42 Chief Technology Officer John Durant, a seasoned software development leader, explores key issues shaping mobility, security and predictive analytics, and what it really means for organizations to be smart and agile in a Third Platform world.

View presentation.

John Durant, CTO, Code42
John Gallant, Senior Vice President and Chief Content Officer, IDG Communications

2:45pm - 3:00pm Collaborating and Communicating in the Cloud

With more and more businesses moving to the cloud, the power of collaboration – and how that changes the way a business operates – becomes increasingly important. But what are the key issues customers face in this cloud journey and how can they combine the power of collaboration and Unified Communications as-a-Service (UCaaS) to increase productivity and mobility by improving workflows and business processes? Find out in this Fireside Chat with Vonage’s President Clark Peterson.


Clark Peterson, President of Enterprise, Vonage
John Gallant, Senior Vice President and Chief Content Officer, IDG Communications

3:00pm - 3:25pm Networking Break
3:25pm - 4:05pm Blockchain: Beyond Bitcoin

The biggest breakthrough with Bitcoin isn’t the virtual currency – it’s the blockchain behind it, which  some call the future of the Internet. Many organizations are probing how this nascent peer to peer method of securing transactions could revolutionize parts of their business. This cutting-edge discussion, led by IDC’s Pete Lindstrom, will explore the potential of blockchain in industries such as financial services, health care and more, from use cases to stumbling blocks and what’s needed to move it forward.

View presentation.

Paul Friedman, Vice President, Business Technology Leader, Humana
Michael Garcia, Vice President, Development Services, Fannie Mae

Moderator: Pete Lindstrom, Vice President, Security Research, IDC

4:05pm - 5:00pm Driving the Digital Future: Your Call to Action

The need to drive a digital vision for your organization is clear. The question is, how? Whether your role empowers you to step up and lead the change or to rally resources to make it happen, this workshop is designed to help you realize the vision you’ve been building throughout the conference. You’ll work with peers and two veteran CIOs and digital leaders to leave inspired to take action and make a difference.

View presentation.

Steven John, CIO, AmeriPride
Angela Yochem, CIO, Rent-A-Center

5:00pm - 5:10pm Closing Remarks

John Gallant, Senior Vice President and Chief Content Officer, IDG Communications

6:30pm - 7:00pm Cocktail Reception
7:00pm - 9:00pm Awards Ceremony and Gala Celebration

Underwritten by BMC and Citrix