The Future of Work | AI-Driven Business | Clouds | Info Security

August 17-19, 2020
Terranea Resort
Rancho Palos Verdes, California

2020 Conference Schedule

Monday, March 23, 2020
1:00pm: Registration Open
2:00pm – 3:30pm: Roundtable Discussions (by invitation)
5:30pm – 6:30pm: Welcome Reception

Tuesday, March 24, 2020
8:00am: Breakfast & Registration
9:00am – 5:00pm: Conference Sessions
5:00pm – 6:00pm: Networking Reception

Wednesday, March 25, 2020
8:00am: Breakfast & Registration
9:00am – 3:00pm: Conference Sessions
6:30pm – 9:00pm: Awards Cocktail Reception, Gala and Awards Ceremony (open to all conference attendees)

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1:00pm - 6:30pm Registration Open
4:00pm - 5:30pm

The Future of Work: A Roundtable Discussion with Google

To many organizations, the future of work means flexibility, agility and collaboration, working with far-flung colleagues from any location in an always on world. Yet despite all the technologies that remove barriers to making this happen, truly moving your organization to embrace such a culture can be difficult. In this roundtable session, we’ll share challenges and insights into the success factors that meet the expectations of new-generation workers while taking into account other workstyles and the need for business results that demonstrate success.

We’ll consider:

– New opportunities to break away from an office-centric culture for cost savings and higher employee satisfaction
– How to manage a transition and build trust among all parties
– The technologies and security measures needed to make dispersed teams effective and safe
– Establishing protocols and governance
– And much more.

Bring your stories of what’s worked so far in your organization and get ready to learn from your peers as we tackle this burgeoning issue.

Invitation Only

5:30pm - 6:30pm Welcome Reception
8:00am - 9:00am Registration & Networking Breakfast
9:00am - 9:10am Welcome & Opening Remarks
9:10am - 9:50am Future-Proofing Your Organization

Continuous disruption has been the hallmark of the digital era, as upstarts displace incumbents and new ways of doing business quickly become the norm. Future proofing your business is the only way forward — through sustainable innovation, agile practices and leveraging the most promising technologies. The right applications of AI, cloud and blockchain are smart business today – enabling growth and managing risk – for a strong business tomorrow. Hear how one leading organization is building out practices in these areas and its recommendations for all industries based on its experiences.

9:50am - 10:20am Partner Keynote with Google

Loren Hudziak
Chrome Customer Engineer, Google

10:20am - 10:40am Meet Your Peers: Networking Exercise

Join us for this fresh new take on peer networking and start the conversations you want to have before the networking break. This topic-based session will have you sharing insights with new contacts in record time.

10:40am - 11:10am Morning Networking Break
11:10am - 11:40am Innovation & Artificial Intelligence at Novant Health

Eighteen months ago, Novant Health established its Institute of Innovation & Artificial Intelligence to explore uses for AI across multiple disciplines. How? Professionals cycle in and out along with their projects — from consumer-level initiatives to operational projects and clinical innovations – with funding from a variety of sources. This session will illustrate this approach to innovation with examples of the groundbreaking work it’s enabled and how it supports Novant’s digital health strategy.

Novant Health is a $6 billion, four-state integrated network of physician clinics, outpatient centers and hospitals with 30,000 employees at more than 700 locations. It is a winner of a 2020 FutureEdge 50 award.

Angela Yochem
EVP & Chief Digital and Technology Officer, Novant Health

11:40am - 11:55am Reality Check on Moving to the Cloud: Lessons from a CIO Veteran

As the IT leader of an aggressive digital transformation that has earned Unisys Corp. two CIO 100 awards in a row, CIO Upinder Phanda has transformed the economics of IT within this $3 billion technology services provider from a capital model to an on-demand expense model. Unisys IT has successfully moved more than 500 servers, 530 Terabytes of storage and 300 core data center applications securely to the cloud over the past 3 years – while also lowering support costs, retraining IT staff and enabling business growth. In this highly practical session, Upinder will talk candidly about the technical, business and cultural challenges of moving to the cloud. What organizational changes do you need to consider? How will your cost structure change? What happens to security? How do you insure ongoing innovation? Join this veteran CIO as he shares a real-world perspective on moving to the cloud.

Upinder Phanda
CIO, Unisys

12:00pm - 12:30pm

You’re Going to Show Our Customers What? Turning Data into a Sales Tool Through Transformation

When an executive at Rockwell Automation first asked for data to understand customer issues, that information was located across different teams and data stores. Ten months later, the data was aggregated, a dashboard was tracking customer KPIs, and salespeople’s concerns about sharing customers’ own data with them had turned into a product feature and competitive advantage. Hear how the organization transitioned to an agile, collaborative model to build these capabilities and enhance customer experience – all without additional resources.

Rockwell Automation is a $6.7 billion provider of industrial automation and information technology with more than 23,000 employees in 100 countries. It is a winner of a 2020 FutureEdge 50 award.

Sangeeta Edwin
VP, IT Data Analytics & Insights, Rockwell Automation

Using RPA to Automate and Scale Cybersecurity Defenses

As part of its technology modernization efforts, pharmaceutical company Regeneron used seed money to explore using robotic process automation (RPA). Of three pilots, one proved viable: a scalable, automated virus detection and remediation system that could restore the company’s systems 34x faster than staff. Join this session and learn how the team brought in RPA to solve for a costly and potentially devastating scenario.

Regeneron is a $7.6 billion biotechnology company with more than 7,400 employees. It is a winner of a 2020 FutureEdge 50 award.

Bob McCowan
VP & CIO, Regeneron Pharmaceuticals, Inc. 

A Journey from Legacy to the Cloud – A Balanced Team Approach

To speed the issuing of credit cards, Discover Financial Services needed to modernize its core system. The destination: a new, cloud-native system built on evolutionary principles and domain-driven design. Learn how it designed the new system and employed a balanced team approach to drive the cultural change necessary with agile teams that meet all stakeholders’ needs.

Discover Financial Services is a $14 billion direct banking and payment services company with more than 16,600 employees.

Ying Zhe
Director, Application Development
Discover Financial Services

12:30pm - 1:45pm Networking Lunch
1:45pm - 2:15pm

Strategies for Scaling an AI/ML Practice During a Talent Shortage

Applied Materials is scaling its AI/ML practice by building a common platform and organizational capabilities, including a virtual community for practitioners dispersed throughout the company. Yet an ongoing challenge is talent. In this session, you’ll hear how it is innovating to get the right people, including an offshore partner, engaged in the effort, as well as lessons learned.

Applied Materials, Inc. produces engineering solutions for the semiconductors and flat panel displays. With revenue of $14.6 billion, it has more than 22,000 employees in 18 countries.

Ted Hanson is a 2020 Ones to Watch award winner.

Ted Hanson
VP, Global Information Services, Applied Materials 

Employee Experience Transformation Through AI and a Multicloud Environment

Diligent’s employee base has grown 150% over the past three years and expects to double that over the next 3-5 years, creating challenges for onboarding and all the systems that process involves. Enter the Employee Experience Transformation project, which aimed to create a cloud-first fully mobile experience across various interconnected cloud vendors. Come learn how the team employed several flavors of AI in the initiative to provide a consistent experience for all employees across the globe.

Diligent makes software for boards of directors. It is a winner of a 2020 FutureEdge 50 award.

Sam Sena
Senior Director, Enterprise Technology, Diligent Corp. 

Bringing Agile, Analytics and Automation to Consumer Marketing

You’ve heard about agile practices expanding beyond technology projects  – now come see one in action. This marketing function stood up an agile team to chart its way through trends the company needed to master to succeed in the years ahead. Its work included developing KPIs for both the physical and digital parts of its omnichannel business to quantify the impact of its new marketing strategies – and then automating these processes to remove the time lag in getting results. You’ll learn how its methodology has driven a material increase in sales and best practices for applying it at your organization.

2:15pm - 3:15pm Panel & Workshop: Launching New Products and Placing Your Bets on New Tech

Looking for a use case for new technologies is always a challenge – as are business stakeholders clamoring for the latest tech to solve their business problems. Yet experienced executives know the first step is identifying a customer or stakeholder pain point and then figuring out the most effective way to address it. Our panel will share their insights on innovating in a time of fast technology cycles; then you’ll work through an innovation challenge with your peers. The outcome: new techniques to help you move your organization forward.

Catherine Burch
Corporate Director, Health & Technology Innovation Center, ChristianaCare

Brian Rusignuolo
SVP & CIO, Select Medical

3:15pm - 3:45pm Afternoon Networking Break
3:45pm - 4:30pm Demo Sessions

Rapid-fire product demonstrations

Easily collect, process, and deliver targeted information on any screen with the Omnivex Platform
Craig Marshal, Product Manager, Omnivex

Optimize cost. Invest for growth. Apptio Cost Transparency automates analysis of your available IT cost data so you can quickly uncover insights to drive business value.

Find out how you can stay current with regulatory and security compliance, move your provisioning from weeks to hours to minutes and ensure that your cloud architecture is continually optimized to take advantage of best practices and configurations, even when the cloud providers are releasing 1000’s of changes monthly.

4:30pm - 5:00pm Closing Keynote
5:00pm - 6:00pm Networking Reception
8:00am - 9:00am Registration & Networking Breakfast
9:00am - 9:10am Welcome Back
9:10am - 9:40am The CEO’s Agenda for the Future-Facing Organization

Stories of companies launching digital lines of business or commercializing their digital innovations continue to grow. But so does the scope of such innovation, given the unrelenting speed of change and the mounting complexity of issues involved:
• Addressing new customer requirements around personalization and trust;
• Developing new capabilities for digital innovation, work and intelligence;
• Building a digital IT infrastructure that supports resilient operations and pervasive experiences;
• And indeed, defining the organization’s new role in the digital economy.
Consider this the CEO’s new agenda for senior executives. And in this session, hear how those at the most successful organizations are tackling it.

Meredith Whalen
Chief Research Officer, IDC

9:40am - 10:10am Business Transformation at CBRE

Time was when a commercial real estate firm leased buildings, from office space to factories. Then along came IoT, and the HVAC, elevator and other systems got smart about energy usage and predictive maintenance. But it hasn’t stopped there. Technology innovation at world leader CBRE is a continuous cycle, and recently led to award-winning workplace software for tenants. In this session, you’ll learn how CBRE, in the midst of building the most tricked-out modern offices for top clients, continues to innovate with technology and create new revenue streams in the process.

CBRE is the world’s largest commercial real estate services and investment company, as well as the largest commercial property developer in the U.S. It has more than $106B of assets under management and more than 90,000 employees. It is a winner of a 2020 FutureEdge 50 award.

Sandeep Dave
EVP, Chief Digital Technology Officer of Global Workplace Solutions, CBRE

10:10am - 10:30am Meet Your Peers: Networking Exercise

Join us for this fresh new take on peer networking and start the conversations you want to have before the networking break. This topic-based session will have you sharing insights with new contacts in record time.

10:30am - 11:00am Morning Networking Break
11:00am - 11:15am Partner Briefing
11:15am - 11:45am Transforming Your Technology Organization for the Future

Our ability to operate in the technology-enabled world requires that we evolve, mature, and transform our technology organization to work differently. We must shift from being a “shared services” function to a strategy capability for the company. This shift affects all the underlying aspects of IT, including how technology is taken from idea to value delivered. We must create and evolve new sub-capabilities with new models of resourcing, delivery, and operations – all while not losing sight of the things that keep the balance between risk, cost, and benefit intact. The session will explore how the technology organization can make shifts in six areas:
• From infrastructure management to integrated ecosystem management
• From architecture to technology governance and value creation
• From application development to next generation systems delivery
• From data management to analytics & insight enablement
• From project management to investment & outcome management
• From a technology-centric culture to a business value delivery culture

The session will be interactive, so bring your thoughts & ideas as well as your energy.

Richard Wiedenbeck
SVP and CIO, Ameritas

11:45am - 12:15am Panel: Tuning Your Data to Filter Out Bias

One of the biggest concerns about AI and machine learning is bias. Training your system with data that’s not representative of a larger group will skew results and recommendations, with repercussions for your business and your customers – and for the world we build. Through examples and experience, this panel will share their insights on this urgent issue as well as the steps they’ve taken to correct, if not avoid, the problem.

Sangeeta Edwin
VP, IT Data Analytics & Insights, Rockwell Automation

Sandeep Saini
Global Head of Sales, Research and Capital Markets Technology, Bank of America

Jay Schiele
Business Intelligence Center for Excellence Business Lead, Rockwell Automation

12:15pm - 1:30pm Networking Lunch
1:30pm - 2:00pm

Building a Cloud Team and DevOps Culture for a Consumer Product Launch

Three years ago, Bose engaged Priya Komanduri to build a consumer-scale IoT cloud operation. That meant hiring all the team members, driving a culture of uptime and ensuring that the company’s new-generation audio products ran seamlessly on its cloud platform out of the box. In this session, you’ll learn what went into the team that emerged victorious from this mission-critical endeavor, from recruiting and training to the DevOps imperative that made it happen.

Bose is a $4 billion manufacturing company with more than 9,000 employees. Priya Komanduri is a winner of a 2020 Ones to Watch award.

Priya Komanduri
Cloud Operations Manager, Bose

Shaping Business Strategy and Future Operations through Virtual Factory

To better understand the capacity of its North American corn processing plants for future growth, Bayer Crop Science embarked on an initiative to simulate those plant environments. The result: Virtual Factory, a dynamic digital representation of the equipment, process and product flow, and operating rules that can test 100,000 scenarios in the cloud in less than a day. In this session, you’ll learn how the team created this scalable platform, now used across the business, and its lessons learned – including surprising insights from the data.

Bayer is a Life Science company with a more than 150-year history and core competencies in the areas of health care and agriculture. It is a winner of a 2020 FutureEdge 50 award.

Jennifer Becker
Innovation Engineering: Global Optimization Lead, Bayer

Shrikant Jarugumilli
Head of Decision Science – Connected Virtual Systems, Bayer


Automating Customer Service with an AI-Based Digital Worker (Who’s Not a Chatbot!)

With more than 100,000 customer service inquiries coming in per month – a number that was increasing due to growth – this services company looked to automation to manage the bulk of the traffic. But without machine learning, its initial rules-based approach became expensive to maintain. Its second foray integrated neural network-based deep learning techniques with natural language processing; it reduced response time to seconds while saving thousands of hours per month. This session will show you how the team approached its challenge and scaled the solution across the globe, incorporating lessons learned and new uses for the technology.

2:00pm - 2:45pm Leadership in a Fast-Changing, Multi-Generational World: A Panel and Workshop

Today’s workplace continues to evolve at a startling place. Gone are the days of stability and routine, where employees have predictable sets of responsibilities and “that’s the way we’ve always done it” prevails. As we enter an era of continuous innovation, automation and cross-departmental collaboration, leaders need a fine mix of empathy and change management savvy to set a vision, drive the change needed and keep the engines running. We’ll explore how this works in practice as well as hiring and retention techniques to set you up for success.

Sheila Lodhia
VP, Application Development, Business Technology, Discover Financial Services

Thomas Sweet
VP, IT, GM Financial

Richard Wiedenbeck
SVP and CIO, Ameritas

2:45pm - 3:00pm Closing Remarks
6:30pm - 7:15pm Awards Program Cocktail Reception

Join us for a festive beginning to the evening’s events. Open to all conference attendees. Business/cocktail attire suggested.

7:15pm - 9:00pm Awards Ceremony and Gala Celebration

Celebrate the recipients of the FutureEdge 50 and the Ones to Watch Awards as we transform the Grand Ballroom for this gala affair. Open to all conference attendees (with ticket, included in your registration). Business/cocktail attire suggested.