March 18-20, 2019

Winning with Digital

Keith Daly

Keith Daly

  • Chief Claims Officer
  • Farmers Insurance Group of CompaniesĀ®

Keith Daly is Chief Claims Officer for Farmers. He took on that assignment in January 2014 after serving on an interim basis and leading both the Property and Auto Claims units in 2013. He joined the Claims leadership team in early 2013 after serving as vice president of Auto Claims, East Zone and then Pacific Zone.

Daly joined Farmers in 2009 when Farmers acquired 21st Century Insurance. He had served as vice president of Field Claims Operations at 21st Century since 2007. Earlier, he served as vice president and claims process leader, directing strategy for Liability, Auto Physical Damage, PIP/MedPay, SIU, Training and Quality Assurance; and served in various field leadership roles after joining 21st Century in 2001.

Daly moved from sales to the insurance industry in 1993, starting as a claims representative trainee at Progressive Casualty Insurance Co., in Atlanta, Ga. He held numerous technical claims roles before moving into supervision and the leadership track.